Customer Satisfaction Survey Δ
Customer Satisfaction Survey
Dear Customer,
We appreciate you taking the time to complete our survey. Your opinion is extremely important because we want to constantly improve our products and services to better meet the needs of our customers. It will only take a moment to fill out the survey, but it will allow us to respond to your needs even more effectively.
Thank you in advance for your feedback!
1. Have we fulfilled your order within last 12 months?
2. Please rate the lead time of our company.
3. How would you rate our customer service? (1 – very badly, 10 - excellent)
Select a value 1 2 3 4 5 6 7 8 9 10
4. How would you rate our reclamation process? (1- very badly, 10 – excellent)
Select a value 1 2 3 4 5 6 7 8 9 10
5. How do you rate the quality of our products?
6. Do you like the price of our products?
7. Do you know that ArtGos S.A. is eco-friendly and our products can be recycled?
8. Have you made use of our additional services within last 12 months?
8.1. How do you rate the quality of the services provided?
8.2. How likely are you to make use of our services again? (1 – not likely, 10 – very likely)
Select a value 1 2 3 4 5 6 7 8 9 10
9. What is most important to you when using our services and purchasing products?
10. What aspect of our company would you rate the highest?
11. In general, are you satisfied with the services of our company?
12. Would you recommend ArtGos S.A. to your friends or other companies?
13. How did you find out about our company?
14. According to you, is there anything we could improve/enhance?
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